Refund policy
At Avretti, your satisfaction is our priority. We strive to provide high-quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, we're here to help.
Returns
We accept returns for both defective and non-defective products. Items must be returned in new and unused condition.
Return Window: 30 days from the date of delivery
Return Method: Items must be returned at a designated drop-off location
Restocking Fees: No restocking fees apply
To initiate a return, please contact our support team with your order details.
Exchanges
Need a different size or color? We also accept product exchanges within the same 30-day window. Items must be in new condition.
Shipping Costs
Please note that we are unable to refund shipping costs if your order has already shipped We also cannot provide return shipping labels. You are responsible for covering the shipping costs to our warehouse in Belgium when returning or exchanging items with us.
Refunds
Once your return is received and inspected, we will process your refund within 5 business days. Refunds will be issued to your original method of payment.
If you have any questions about this policy or need assistance with a return or exchange, please contact us. We're here to help!
Contact Information
Website name: Avretti
Company name: Ascend Digital Commerce LLC
Address: 1309 Coffeen Avenue STE 18450
SheridanÂ
WyomingÂ
82801
E-Mail: support@avretti.com
Contact Form: Click here
Phone: +1 (800) 884-0365
Customer service: Monday to Friday: 9:00 AM – 5:00 PM (GMT). We expect to reply within 24-48 hours to most queries.